The maps, after revised and packed are shipped on appropriate postal tubes, sealed and tracked until its destination on the mail website. In case the seal is broken, take a photo and send us with a little description of the case on our available contact channels.
If proved any irregularity on the shipping process until the destination, we will send as soon as possible and identical product with a new serial number without any charges. To do that, we need that you send as a collect delivery by mail the damaged product and/or violated so we can minimize future problems and so we improve more and more our efficiency and quality.
Important: the devolution and/or the replacement will only occur if there isn’t any handling mistakes by the user (see handling and framing instruction on our website).
Informação atualizada em 28/04/2017